Web Accessibility Policy

Accessibility Statement for Simple Start Insurance

Effective Date: August 11, 2025
Last Updated: August 11, 2025

Our Commitment

Simple Start Insurance is committed to ensuring our website (simplestart.co) is accessible to all users, including people with disabilities. We believe that everyone should have equal access to information and services related to health insurance and benefits, regardless of their abilities or the assistive technologies they use.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and Section 508 of the Rehabilitation Act. These guidelines help make web content more accessible to people with various disabilities, including:

– Visual impairments (blindness, low vision, color blindness)
– Hearing impairments (deafness, hearing loss)
– Motor impairments (limited fine motor control, paralysis)
– Cognitive disabilities (dyslexia, memory impairments, learning disabilities)

Current Compliance Status

Our website is currently working toward full compliance with WCAG 2.1 AA standards. We have implemented:

Navigation and Structure:
– Consistent navigation structure across all pages
– Keyboard navigation compatibility for all interactive elements
– Skip navigation links for screen reader users
– Logical heading hierarchy (H1, H2, H3, etc.)
– Descriptive page titles that clearly identify page content

Content Accessibility:
– Alternative text for all informative images
– Transcripts for audio content (when available)
– Clear and simple language throughout the site
– Logical reading order for screen readers
– High color contrast ratios meeting AA standards (4.5:1 minimum)

Forms and Interactive Elements:
– Clear labels for all form fields
– Error messages and helpful instructions
– Accessible form validation with clear feedback
– Multiple ways to contact us and complete forms
– Focus indicators for keyboard navigation

Accessibility Features

For Users with Visual Impairments:
– Screen reader compatibility (tested with JAWS and NVDA)
– High contrast color schemes
– Scalable text (up to 200% without horizontal scrolling)
– Alternative text for images and graphics

For Users with Motor Impairments:
– Full keyboard navigation support
– Generous click targets (minimum 44×44 pixels)
– No time limits on form completion
– Drag and drop alternatives where applicable

For Users with Hearing Impairments:
– Visual alternatives to audio content
– Captions for video content (when available)
– Text alternatives for audio announcements

For Users with Cognitive Disabilities:
– Clear, consistent navigation
– Simple language and terminology
– Error prevention and clear error messages
– Multiple ways to contact support

Known Limitations

We are continuously working to improve accessibility. Current areas of ongoing improvement include:
– Enhanced mobile accessibility optimization
– Video captioning for future multimedia content
– Additional language support (Spanish translation in development)
– Advanced screen reader optimization

Third-Party Content

Some content on our website is provided by third parties (such as insurance carrier applications or external widgets). We work with these providers to ensure accessibility but may have limited control over their accessibility features.

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter accessibility barriers or need assistance accessing information:

Contact Methods:
– Phone: +1 786-730-9658 (TTY relay services accepted)
– Email: support@simplestartinsurance.com
– WhatsApp: +1 786-730-9658
– Online Form: Available on our Contact page
– Alternative Formats: Available upon request (large print, audio, email)

Response Commitment: We will respond to accessibility feedback within 2 business days and work to resolve issues within 10 business days.

Alternative Access Methods

If you cannot access information on our website, we offer these alternatives:
– Phone Consultations: Complete service available by phone
– Email Communication: Full support via email
– Paper Forms: Traditional paper applications available
– In-Person Meetings: Available by appointment
– Assistive Services: We can arrange for interpreters or other assistance

Ongoing Commitment

We are committed to continuous improvement of our website’s accessibility through:

Regular Assessment:
– Monthly automated accessibility testing
– Quarterly manual testing with assistive technologies
– Annual comprehensive accessibility audit
– User testing with people with disabilities

Staff Training:
– Regular accessibility awareness training for all staff
– Specialized training for web developers and content creators
– Updates on accessibility best practices and standards

Standards Compliance:
– Staying current with WCAG guidelines and updates
– Following Section 508 requirements
– Monitoring state and federal accessibility regulations

Assessment and Testing

This accessibility statement was last reviewed on August 11, 2025. Our most recent comprehensive accessibility assessment was conducted on August 11, 2025.

Testing Methods:
– Automated testing tools (WAVE, axe DevTools)
– Manual testing with screen readers (JAWS, NVDA, VoiceOver)
– Keyboard-only navigation testing
– Color contrast analysis
– Mobile accessibility testing

Legal Framework

This statement is prepared in accordance with:
– Americans with Disabilities Act (ADA) Title III
– Section 508 of the Rehabilitation Act
– Web Content Accessibility Guidelines (WCAG) 2.1
– State accessibility laws in our service areas

Enforcement and Complaints

If you believe we have not met our accessibility commitments, you may:
1. Contact us directly using the methods above
2. File a complaint with your state’s civil rights office
3. File a complaint with the U.S. Department of Justice

We are committed to resolving accessibility issues promptly and fairly.

Contact Information:
Simple Start Insurance
Accessibility Coordinator: Andrew Harris
Phone: +1 786-730-9658
Email: support@simplestartinsurance.com