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Client resources

Important numbers, all in one place.

Bookmark this page. Find your Marketplace, Medicare, and insurance company contacts fast. Not sure who to call? Call us first. We’ll point you the right way.

Call usTalk to a licensed agent.(786) 730-9658 Text usQuick question? Send a text.(786) 730-9658 Email usWe reply within one business day.support@simplestartinsurance.com Book a callPick a time that works for you.See open times →

Health Insurance Marketplace

Your exchange

Call your state’s Marketplace about your application, income updates, tax credits, or forms like the 1095-A. Find your state below.

HealthCare.govFlorida, Texas, and most other states1-800-318-2596TTY: 1-855-889-4325. Open 24 hours a day, 7 days a week.Go to HealthCare.gov
Georgia AccessGeorgia1-888-687-1503TTY: 711. Monday to Friday, 8 a.m. to 5 p.m. ET.Go to Georgia Access
Get Covered IllinoisIllinois1-866-311-1119TTY: 711. Live chat is also on the website.Go to Get Covered Illinois
Get Covered New JerseyNew Jersey1-833-677-1010TTY: 711. During Open Enrollment: Mon–Fri 8 a.m. to 8 p.m., Sat 8 a.m. to 5 p.m.Go to GetCoveredNJ
CoverME.govMaine1-866-636-0355TTY: 711. Monday to Friday, 8 a.m. to 5 p.m.Go to CoverME.gov
Explore HealthOregon (new for 2027)1-855-268-3767Relay calls welcome. Monday to Friday, 8 a.m. to 5 p.m.Go to ExploreHealthOR

Live somewhere else? Find your state’s Marketplace, or call us and we’ll look it up.

Medicare and Social Security

Government help lines

For your Medicare card, Parts A and B, enrollment dates, or premiums taken from your Social Security check.

Medicare1-800-MEDICARE1-800-633-4227TTY: 1-877-486-2048. Open 24 hours a day, 7 days a week, except some federal holidays.Go to Medicare.gov
Social SecurityMedicare sign-up, cards, and premiums1-800-772-1213TTY: 1-800-325-0778. Monday to Friday, 8 a.m. to 7 p.m. local time.Go to SSA.gov

Insurance companies

Member services

For ID cards, claims, bills, finding a doctor, or checking a medicine.

Fastest number: the back of your member ID card. Phone numbers change by state and by plan, so the number on your card goes straight to your plan’s team.

Insurers we work with

Aetna MedicareMedicare membersFind the number for your plan type.Aetna Medicare contacts
Ambetter HealthMarketplace membersContact details are listed by state.Ambetter contacts
Devoted HealthMedicare members1-800-338-6833TTY: 711. 8 a.m. to 8 p.m., 7 days a week from Oct 1 to Mar 31. Monday to Friday the rest of the year.Log in to MyDevoted
Molina MarketplaceMarketplace membersChoose your state for member services.Molina Marketplace
WellpointMedicare and individual membersCall the number on your ID card. TTY: 711. Live chat after you log in.Wellpoint contacts
Mutual of OmahaPolicyholdersHelp with claims, billing, and your policy.Mutual of Omaha contacts

Other large insurers

Have a plan with another company? These numbers help you reach it. A listing here does not mean we represent that insurer.

Florida BlueFlorida1-800-352-2583Individual and family plans. TTY: 1-800-955-8770. Medicare members: 1-800-926-6565 (TTY 711).Florida Blue contacts
Blue Cross Blue ShieldAll other statesEach state has its own Blue company. Find yours by state, then call the number on your card.Find your Blue plan
Cigna HealthcareIndividual and employer plans1-800-997-1654TTY: 711. Open 24 hours a day, 365 days a year.Cigna contacts
CareSourceMarketplace members1-833-230-2099TTY: 711. Monday to Friday, 7 a.m. to 7 p.m. ET.CareSource contacts
Kaiser PermanenteMembers in Georgia and other regionsNumbers depend on your region. Use the number on your card or log in at kp.org.Go to kp.org
WellcareMedicare membersPick your state to see your plan’s member services number.Wellcare contacts
UnitedHealthcareMedicare, individual and employer plansCall the number on the back of your UCard, or sign in to the UnitedHealthcare app.UnitedHealthcare contacts
HumanaMedicare members1-800-457-4708TTY: 711. Monday to Friday, 8 a.m. to 8 p.m. local time.Humana contacts
Anthem Blue Cross Blue ShieldMembers in Anthem statesNumbers depend on your state. Log in or pick your state for your plan’s number.Anthem contacts
Oscar HealthIndividual and family plans1-855-672-2755Your Oscar Care Team. You can also message them in the Oscar app.Oscar member help

Stay safe

A note about email and scam calls

Use secure messages, not emailProtect your privacyInsurance companies answer member questions through the secure message center in your online account or app. Please don’t email your Social Security number, ID cards, or medical details to anyone, including us.
Got a suspicious call?Hang up and call backIf someone asks for your Medicare number or money, or threatens to cancel your benefits, hang up. Call 1-800-MEDICARE or the number on your card, or call us.Medicare’s advice

Still not sure who to call?

Call or text us. We help our clients all year, not just at enrollment time.

Book a free callCall (786) 730-9658

Simple Start Insurance is a licensed insurance agency. We are not connected with or endorsed by HealthCare.gov, Medicare, or any government agency.

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